Refund and Returns Policy

Thank you for shopping at Jinas. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Returns Eligibility

We accept returns for most products within [30 days] of the delivery date, provided they meet the following conditions:

• The item is in its original condition, unused, unopened, and with all tags and packaging intact.
• The item is in its original packaging, including any accessories, manuals, or free gifts that came with it.
• You have a valid proof of purchase (e.g., order number, receipt, or invoice).

Note: Certain items are non-returnable for hygiene or safety reasons, including:

• Opened or used health and wellness devices.
• Products that are personalized or made-to-order.
• Items marked as “final sale” or “non-returnable” at the time of purchase.

2. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact Us: Email us at [email address] within [30 days] of receiving your order. Provide your order number and the reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
3. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
4. Ship the Item: Send the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed within [5-7 business days].
• The refund will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, except in cases where the return is due to our error.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process above. Once we receive your returned item, we will ship the replacement product to you. Additional shipping charges may apply.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email address]. We will provide instructions for returning the item and will cover the return shipping costs. Once we receive the item, we will either:

• Send a replacement at no additional cost.
• Issue a full refund, including shipping charges.

6. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as it may take some time for the refund to be processed.
3. If you still haven’t received your refund, contact us at [email address].

7. Cancellations

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email address]
• Address: [physical address]

Additional Notes

• We reserve the right to modify this policy at any time. Any changes will be posted on this page.
• This policy applies only to purchases made directly through our website. For purchases made through third-party retailers, please refer to their return and refund policies.

This policy is designed to be clear and customer-friendly while protecting your business interests. Let me know if you’d like further customization or help integrating it into your WooCommerce store! 🇦🇺